You have probably entered your name wrong while booking an Air Canada flight ticket. And now, you are looking for answers to how to fix your mistake. Well, you have come to the right page because we have done the research on Air Canada. And we have good news for you: passengers are eligible for the Air Canada Name Change feature.
But what is the right way to do the name change? Well, here in this article we are going to discuss the essential steps to change the name on an Air Canada flight ticket. It is crucial to read the whole page for deep understanding, as it is a crucial process and cannot be done again and again.
What is Air Canada Name Correction Policy?
Air Canada is one of the top airlines in the aviation industry, and it is known for the great services and offers provided to its passengers. Customer service offered by Air Canada Airlines is also top-notch. But if a passenger makes a mistake while entering the details, is it possible to change it?
Yes, Air Canada provides the name change feature. Yet Air Canada allows only two types of name change: Minor Change & Major Change. Consider your situation and proceed accordingly.
How Can I Change My Name on Air Canada Flight Ticket?
Well, there are probably 2 ways for name correction in Air Canada flight tickets.
- Online Mode
- Offline Mode
Name Correction via Online Mode:
- Go to the official website of Air Canada.
- Scroll to the Manage Booking section.
- Enter your Last Name and 6-digit or 13 reference number.
- While redirected to the next page, correct your name as per your Govt. documents.
- Attach all the necessary documents for verification.
- You might be asked to pay a fee with respect to the nature of the correction.
- Make the payment and proceed with the further process.
- Right after the payment, you will get a confirmation email or text message within 24 hours.
- Note: If you are not able to find any online mode for name change in Air Canada ticket. Try the Offline Mode. It might help you better.
Name Correction via Offline Mode:
- Offline mode is basically contacting Air Canada Airlines via the phone number mentioned on the website.
- Official customer care number of Air Canada for Reservations related queries: 1-888-247-2262, and Aeroplan Contact Centre: 1-800-361-5373.
- After connecting, explain your query to the representative.
- Upon request, provide the 6-digit reference code or 13-digit reference number for accessing your account.
- For the name correction process, you will be asked to provide the necessary documents for verification.
- Pay the name change fee if applicable and wait for the next step.
- After payment, you will receive a confirmation email.
What is Air Canada Name Change Fee?
While you can make small changes to your name in the ticket, you don't have to pay any charges within 24 hours of reservation. On top of this, if you are making changes to Latitude, Premium Economy, and Business Class tickets, no fee will be charged. But, if you have a Flex ticket or Comfort ticket, you need to pay a fee if applicable. It totally depends on the type of ticket, time of name change, or mode of reservation.
For detailed queries, you can always check your ticket information by calling 1-800-361-5373. Once you confirm the nature of the name correction, proceed with the process.
What are the Different Types of Air Canada Ticket Name Change Requests?
Different types of name correction depend on different types of situations. Air Canada name correction policy is for both domestic & international flight tickets. Most used name changes on Air Canada flights are:
- Typo name correction: While booking a flight ticket with Air Canada, you made a spelling mistake, which is called a typo or typographical mistake. In such cases, Air Canada allows the passenger to correct their mistake only up to three to four characters. And if a passenger wants to change more than 4 characters, they need to contact the experts.
- Name change under Marriage/divorce: This matter comes under marriage/divorce. Passengers are allowed to change their name under Air Canada name change marriage policy.In this policy the passengers are required to contact support representatives and provide them with the necessary documents.
What Documents are Required to Change the Name of Air Canada?
Any type of name change in Air Canada requires legal documents for verification, and the reason for changing the name. If it is a typo mistake, then there is no charge for up to 3 to 4 characters. But if it is more than that, then the passenger is required to pay the charge accordingly.
In order to change the name, the passenger needs to send soft copies of the original documents to Air Canada via email. Listed below are the legal documents required to change the name of the Air Canada flight ticket.
- The request ticket number for changing the name.
- The original copy of the old ticket with the wrong name is to be corrected.
- Legal documents like a Passport and Driving License number showing your name.
- Upon request, additional documents may be required.
How do I Contact Air Canada for a Name Change?
There are two ways, either visit the website and dial the customer care number listed there i.e. Reservations related queries: 1-888-247-2262, and Aeroplan Contact Centre: 1-800-361-5373. Or, you can directly approach the Air Canada officials at the airport. It totally depends on the situation you are in. Contacting the officials via phone number can get hectic sometimes because it becomes really difficult to explain the whole problem over the phone.
But there is also a positive side to this approach. You don't have to rush here and there to submit the legal documents. You can just share the details over the call and get the solution hassle-free at your home.
On the other hand, the Air Canada officials at the airport can be demanding and busy during rush hours. So, pick the right time and choose your contact approach accordingly.
What are the Limitations to Name Change in Air Canada?
- Charges & Fees: Air Canada normally charges a fee for name changes in the flight ticket. But, upon investigating the matter of concern, these charges may be waived according to the type of ticket and time duration of the request raised.
- Time Restrictions: There is a specified time duration for the name change. Within 24 hours, your request will be considered without any fee. But if you are trying to change the name just before the flight, then it will not be considered.
- Incorrect documents: Verification is a must while changing the names on the flight ticket. This process takes time to reflect, and if you provide the incorrect details to the Air Canada customer support, you might waste time, and your request will not be resolved.
Conclusion
Changing the name on a ticket is not a hectic process. And if you have encountered this problem before, you can possibly correct your mistake if you follow all the steps mentioned in this article. We have provided all the possible information about Air Canada Name Change policy. But, if you still have doubts, you can surely visit the official site of Air Canada Airlines or contact customer support at 1-800-361-5373.
